Payment, receipts and refunds
| Tokens | RUB via YooKassa | Telegram Stars |
|---|---|---|
| 200,000 | 1,000 | 500 |
| 500,000 | 2,500 | 1,250 |
| 1,000,000 | 5,000 | 2,500 |
Payment problems
Check the account, package, currency and final amount before paying. Use invoices created from Practice Lab. Support never requests bank codes, CVV, passwords or bot/API tokens. If credit is delayed, do not pay again to fix it. Provide the order ID, date, amount, method and payment ID if available; remove unnecessary personal and payment data from screenshots.
Receipts
The provider manually prepares and delivers My Tax receipts for monetary transactions subject to the professional income tax regime within the applicable deadlines. The verified sign-in phone number is used for manual delivery by SMS, WhatsApp, or another channel agreed for that number. Bank notifications do not replace these receipts. Keep Telegram confirmations for Stars and contact the provider about transaction documentation.
Requesting a refund
Use the account refund form, email support@ai-academys.online or write to the provider’s legal address in the offer. Provide the account, order or other locating details, date, amount, payment method, reply contact and request. A reason is useful but mandatory consumer rights do not depend on the provider’s opinion of the reason. The provider explains the calculation using actual services and documented related expenses, considering unused tokens and the transaction ledger. No predetermined non-refundable penalty applies. Requests are handled within the statutory period applicable to their basis.
Return method
Return is through the original payment provider. Telegram’s supported refund mechanism is used for Stars; the provider does not promise to exchange Stars for RUB. The corresponding unused service and tokens are removed without duplicate deductions. Submitting the form requests review; an authorized provider representative confirms execution.